Refund policy
Return & Refund Policy
Last updated: 14 July 2026
STAGROOT is a daily-use product. It only works if you actually use it — so our guarantee is written to let you.
30-Day Money-Back Guarantee
You have 30 days from delivery to decide. Use the oil every day as directed, and if you're not happy with how your hair looks, email us and we'll refund you. You do not need to return an unused or unopened bottle to qualify. A half-empty bottle is exactly what we expect to see — it means you gave it a fair go.
Results vary between individuals. If you don't see what you hoped for, that's what the guarantee is for.
How to claim
- Email hellostagroot@gmail.com with your order number, within 30 days of delivery.
- Tell us briefly how you got on. We may ask a question or two — not to talk you out of it, but because it genuinely helps us improve the product.
- We'll reply within 24 hours and confirm your refund. In most cases you will not need to ship anything back.
- The refund is issued to your original payment method within 5–10 business days.
Damaged, faulty, or wrong items
If your order arrives damaged, leaking, or isn't what you ordered, email us within 30 days with a photo. We'll send a replacement or refund you in full — your choice — and we'll cover any return shipping. This is in addition to your rights under consumer law, which nothing in this policy limits.
What isn't covered
- Claims made more than 30 days after delivery.
- Bulk or resale quantities, and orders we reasonably believe to be fraudulent or abusive of this guarantee. We offer the guarantee once per customer.
- Gift cards (if and when offered).
Subscriptions
You can cancel a subscription any time from your account, and the guarantee applies to your first order in the usual way. Cancelling stops all future charges. See our Terms of Service for the full subscription terms.
Contact
Questions about a return or refund? Email hellostagroot@gmail.com and a human will reply within 24 hours.