Shipping policy

Shipping Policy

Last updated: 14 July 2026

Here's how and when your STAGROOT order arrives.

Free shipping

Shipping is free on every order. There is no minimum spend, and no shipping cost is added at checkout.

Dispatch

We dispatch orders within 24 hours of purchase. Orders placed on a weekend or public holiday are dispatched on the next business day.

Delivery times

Delivery typically takes 7–10 business days from dispatch, with tracking. You'll get a tracking link by email as soon as your parcel leaves us.

The delivery estimate shown on the product page is exactly that — an estimate. Carrier delays, customs, weather and peak periods can push it out, and those are outside our control.

Tracking

Every order ships tracked. If your tracking hasn't updated for more than 5 business days, email us and we'll chase the carrier for you.

Lost, stuck, or damaged parcels

If your parcel is lost in transit or arrives damaged, email hellostagroot@gmail.com and we'll replace it or refund you in full. You don't need to fight the carrier — that's our job.

Incorrect addresses

Please double-check your shipping address at checkout. If an order is returned to us because the address was incomplete or incorrect, we'll happily re-ship it once you confirm the right address. If you spot a mistake, email us straight away — if we haven't dispatched yet, we can usually fix it.

Subscriptions

Subscription orders ship on the same schedule: dispatched within 24 hours of each renewal, delivered in 7–10 business days, always free. You can skip, pause or cancel any time from your account.

Contact

Questions about your delivery? Email hellostagroot@gmail.com — we reply within 24 hours.